Question 1

What is Charge It 2 Tha Game?

Accepted Answer

Charge It 2 Tha Game, also written CI2TG, is a UK streetwear brand built on hustle culture: the belief that what you put into your lifestyle, your hobbies and your habits is an investment in who you're becoming. We turned that idea into a card you can wear. Your face, your stage name and your own four-digit code are printed on the chest like a membership you gave yourself, on a personalised T-shirt that is made to order, one of one.

Question 2

How do I spell the name?

Accepted Answer

The name is Charge It 2 Tha Game, shortened to CI2TG. You may also see it written as "Charge It to the Game". They all mean this brand, and our website is ci2tg.com.

Question 3

Which photos work best?

Accepted Answer

A clear, well-lit, front-facing photo of your face with nothing covering it. Phone photos are fine. Use a JPEG or PNG file up to 20 MB.

Question 4

What is the stage name?

Accepted Answer

Any name you want to be known for: your name, a nickname or your handle. It is printed on the card.

Question 5

What is the code?

Accepted Answer

Any four digits you choose, such as a birthday, a lucky number or an area code. It is printed on the card like a card number.

Question 6

Can I see my design before I pay?

Accepted Answer

Yes. You see a live preview of the card and of the shirt, and you confirm it before you add it to your bag. We print exactly what the preview shows.

Question 7

Can I change my design after ordering?

Accepted Answer

Contact us as soon as possible. Once a shirt has gone to print it can't be changed.

Question 8

What happens to my photo?

Accepted Answer

Your original photo stays on your device. Only the finished black-and-white artwork is uploaded. We keep it for up to 90 days after your order ships so we can sort out any printing fault, then delete it. Artwork from a bag that is never checked out is deleted within about a week.

Question 9

Can I use a photo of someone else?

Accepted Answer

Only if you have their permission.

Question 10

How long does delivery take?

Accepted Answer

Printing takes 3 to 5 working days, then delivery takes about 2 to 5 days in the UK, 3 to 5 days to the USA and 6 to 21 days elsewhere. See Shipping & returns for every country.

Question 11

Do you ship outside the UK?

Accepted Answer

Yes, worldwide. Countries and costs are shown at checkout, and our Shipping & returns page has the estimate for each country.

Question 12

Will I pay import charges?

Accepted Answer

Not in the UK or the USA. For every other country, import VAT, duties and carrier fees may be charged on delivery by your country and are your responsibility.

Question 13

Where is my order?

Accepted Answer

Enter your order number and the email you used at checkout on the tracking page.

Question 14

My tracking hasn't updated.

Accepted Answer

UK parcels sent with Royal Mail Tracked only update when they are collected and delivered. That is normal. If it still hasn't arrived after 10 working days from dispatch in the UK, or 28 days elsewhere, contact us.

Question 15

How does it fit?

Accepted Answer

Boxy and slightly oversized. Take your usual size for a relaxed fit, or size down for a closer fit. Every product page has a Size guide button with measurements for each size.

Question 16

How do I wash it?

Accepted Answer

Wash inside out at 30°C. Do not tumble dry. Do not iron directly on the print.

Question 17

Can I return my shirt?

Accepted Answer

No. Every shirt is made to order with your own design, so we do not accept returns, exchanges or refunds once your order is placed, including for change of mind or the wrong size. The one exception is a faulty shirt.

Question 18

My shirt arrived faulty. What do I do?

Accepted Answer

Contact us as soon as you notice, with your order number and a clear photo. If it has a printing or manufacturing fault, is damaged or is not what you ordered, we will replace it or refund you. This does not affect your statutory rights.

Question 19

I don't like how my portrait looks.

Accepted Answer

We print exactly what the preview showed and you confirmed, so we can't replace a shirt for how a photo, name or code looks. Please check the preview carefully before you add to bag.

Question 20

Can I cancel or change my order?

Accepted Answer

Contact us straight away. Once your order has gone to print it can't be changed or cancelled, so it may be too late.

Question 21

What if my parcel is refused or can't be delivered?

Accepted Answer

It comes back to us. Because the shirt is made to order, we can't refund it.

Question 22

How do I contact you?

Accepted Answer

Use the contact page and tell us your order number if you have one.

FAQ

About the brand

Designing your card

Photos & privacy

Delivery

Sizing and care

Returns & faults

Contact

FAQ

About the brand

What is Charge It 2 Tha Game?+

How do I spell the name?+

Designing your card

Which photos work best?+

What is the stage name?+

What is the code?+

Can I see my design before I pay?+

Can I change my design after ordering?+

Photos & privacy

What happens to my photo?+

Can I use a photo of someone else?+

Delivery

How long does delivery take?+

Do you ship outside the UK?+

Will I pay import charges?+

Where is my order?+

My tracking hasn't updated.+

Sizing and care

How does it fit?+

How do I wash it?+

Returns & faults

Can I return my shirt?+

My shirt arrived faulty. What do I do?+

I don't like how my portrait looks.+

Can I cancel or change my order?+

What if my parcel is refused or can't be delivered?+

Contact

How do I contact you?+