Terms & conditions

Who we are and what these terms cover

These terms apply when you buy from ci2tg.com. The shop is run by Veil Corp Ltd, trading as Charge It 2 Tha Game ("CI2TG", "we", "us"). We are a company registered in England and Wales, company number 10025987. Our registered office is 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. You can reach us at info@ci2tg.com.

By placing an order you agree to these terms, our Shipping & returns page and our Privacy policy. Please read them first. You must be 18 or over to order.

The short version: every shirt is made to order with your own face, stage name and code, so we do not accept returns, exchanges or refunds, unless your shirt is faulty or damaged. The sections on returns and on faulty shirts explain this.

Your order and when the contract is made

When you add a design to your bag and check out, you are making an offer to buy. We accept it, and the contract between you and us starts, when we email you to confirm your order. If we cannot accept your order, for example because a price is wrong or the design is not allowed, we will tell you and refund anything you have paid.

Please check your name, address, size, shirt colour and design carefully before you pay. You can contact us straight away if you have made a mistake, but once your order has gone to print it cannot be changed or cancelled.

Your design and what we print

You create your own card in our design studio: your photo, a stage name and a four-digit code. The studio shows you a live preview of the card and of the shirt, and you must tick the box confirming the preview before you add the shirt to your bag.

We print exactly what the preview shows. That includes your photo and how it looks in black and white, your stage name, your code, and the size, position and colours you chose. Because you approve the preview, we cannot replace or refund a shirt because of how your photo, stage name or code looks.

Screens vary, so colours on your screen may look slightly different from the printed shirt.

Prices and payment

Prices are shown in pounds sterling (£), or in euros, US dollars or another local currency in the countries where we offer one. The price and currency are shown before you pay. Prices for delivery in the UK include VAT. Prices for delivery to any other country do not include VAT: any import VAT, customs duties and carrier fees are set by your country, and are covered under "Orders outside the UK" below. Shipping is worked out at checkout and shown before you pay.

You pay when you place your order. Payments are handled by our payment provider, and we never see your full card number.

If we find an obvious pricing mistake before we dispatch your order, we will tell you and either ask you to confirm the correct price or cancel the order and refund you in full.

Delivery

Every shirt is printed to order in the UK. Printing takes 3 to 5 working days after you approve your design and pay. Delivery then starts on the day we dispatch your order. Our Shipping & returns page gives the delivery estimate for each country.

These are estimates, not guarantees, but we will do our best to meet them. Customs and carrier delays can add time. If your order is delayed, we will let you know.

Your shirt is yours, and becomes your responsibility, when it is delivered to the address you gave us. Please give us a correct and complete address. If a parcel is refused or cannot be delivered, it comes back to us and, because the shirt is made to order, we cannot refund it.

If your parcel has not arrived, allow 10 working days from dispatch in the UK, or 28 days from dispatch elsewhere, then contact us with your order number. We can only help if you contact us within 60 days of dispatch.

No returns or refunds on personalised shirts

Every shirt is made to order with your own face, stage name and code. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel does not apply to goods that are made to your specifications or are clearly personalised.

So once you place your order, we do not accept returns, exchanges or refunds:

• for change of mind
• for choosing the wrong size or colour
• because you do not like how your photo, stage name or code looks, as you approved the preview
• because you entered the wrong address

The only exception is a faulty or damaged shirt, covered in the next section. This does not affect your legal rights.

Faulty or damaged shirts

If your shirt arrives faulty, we will put it right. A shirt is faulty if:

• the print is damaged, missing, smudged or misplaced, or does not match the preview you approved
• there is a fault in the shirt itself, such as a hole, a split seam or a stain
• it was damaged on the way to you
• we sent the wrong item, size or colour

To make a claim, email info@ci2tg.com as soon as you notice. Give your order number and clear photos of the problem. We may also ask you to send the shirt back, at our cost. If we agree it is faulty, we will replace it or refund you.

A shirt is not faulty because you dislike how your portrait, name or code looks, because it is the size you ordered but not the size you wanted, or because of wear, damage after delivery, or washing it differently from the care instructions.

Your legal rights as a consumer are not affected. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Orders outside the UK

We deliver worldwide. Orders to the United States are delivered duty paid, so there is nothing to pay on delivery. For every other country outside the UK, import VAT, customs duties and carrier fees are set by your country, are not included in our prices and are your responsibility. Please check what applies before you order. Our Duties & import taxes page helps you estimate them.

If the law of the country you live in gives you consumer rights that we cannot take away, those rights are not affected by these terms.

Your design: ownership and content rules

By ordering, you confirm that:

• the photo is of you, or of someone who has agreed to it being printed
• you have the right to use your photo, stage name and code, and they do not infringe anyone else's rights
• the design is not unlawful, hateful, abusive or sexually explicit

Our studio blocks some terms automatically. We may also refuse or cancel an order, and refund you, if we reasonably think a design breaks these rules.

You keep your rights in your photo. You allow us, and our printing partner, to use your design and the finished artwork only to print and deliver your order and to deal with any fault. We will not use your face or your design in our marketing without asking you first.

The CI2TG name, logo and card artwork belong to Veil Corp Ltd. Charge It 2 Tha Game is a trademark of Veil Corp Ltd.

Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. It does not affect your legal rights as a consumer.

Otherwise, if we break these terms we are responsible for losses that are a foreseeable result of that. We sell shirts for personal use only, and we are not responsible for loss of profit or other business losses.

We are not responsible for delays or failures caused by events outside our control, such as carrier or customs delays, strikes or severe weather. If that happens we will tell you as soon as we can.

Complaints, governing law and changes

If something is wrong, email info@ci2tg.com with your order number. We will reply as soon as we can and do our best to put it right. You can also get free advice from Citizens Advice.

These terms, and any dispute about them or your order, are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a case in your local courts. If you live elsewhere, you keep the consumer protections of your own country.

We may update these terms from time to time. The terms in force when you place your order apply to that order. If any part of these terms is found to be unenforceable, the rest still applies.